Our expert customer service department is committed to helping every customer find the best product to suit their location and needs. If for any reason you are unhappy with the quality of your purchase please call for assistance 800.628.FLAG (3524). Credits/refunds will be issued in the same manner in which the products were paid for. Custom-made products are considered non-returnable.
We currently offer a 1 year guarantee on our Beacon® Nylon and Patriarch® Polyester American flags. From the date of purchase, this 1 year guarantee will cover defects, fading and tearing. We may request photos or send a return label to assist you with the return/exchange process. Our Guarantee does not apply to misuse, negligence, theft or acts of God. We reserve the right to deny a claim.